Terms and Conditions

About Prime Care

Prime Care is a paid membership (privilege card) offered by Prime Multispeciality Hospital, Kondhwa Khurd, Pune. It gives the benefits shown for your plan on the Membership page for the plan’s term, normally 12 months from activation.

Prime Care is a hospital privilege card. It is not a health insurance product and does not replace health insurance.

Benefits come from the exact plan version you bought. Later changes to prices or benefits do not affect an active membership.

Benefits and how they apply

Benefits apply only to self-pay bills for in-house services at Prime Multispeciality Hospital. They do not combine with other offers.

Benefits do not apply to bills paid through health insurance or a TPA, to emergency care, or to ICU or inpatient care.

• Free consultations: a fixed number per year for the plan, shared by family members where the plan allows, and limited per person as shown on the plan. Unused free consultations do not carry over.
• A free consultation is held when a booking is confirmed, used when the visit is completed, returned if you cancel at least 4 hours before the slot (or if the hospital cancels), and lost on a late cancellation or a missed visit.
• Discounts on consultations (after the free ones), lab tests, radiology and health packages apply to the eligible self-pay amount. Send-out lab tests, consumables and procedure fees may be excluded.
• Some doctors or specialties may not offer free consultations; the booking page tells you before you confirm.
• Two missed visits in a year pause free online booking for 30 days. You can still book by phone.

Emergency care is never gated

Emergency care never needs a membership and never uses up a free consultation. If you need urgent help, call the emergency number on this website or come straight to the hospital.

Family members

Family plans can include the members the plan allows: the primary member, spouse, children up to 24 years, and parents or parents-in-law of the primary member.

A person can be on only one active membership at a time. Family members can be added, edited or removed only within 30 days of activation. A removed member’s held free consultations are returned.

Adults may be asked for photo identification at the counter to use a free consultation.

Renewal and upgrades

You can renew up to 30 days before expiry; the new term starts the day after the current one ends. Renewing within 30 days after expiry keeps your member ID.

You can upgrade to a higher plan during the term by paying the price difference; the end date stays the same and free consultations already used or held count against the new plan. Moving to a lower plan is possible only at renewal.

Payment and invoices

Prices are shown with GST. Online payments are processed by Razorpay. Your membership is activated when the payment is confirmed, which can take a few minutes; we email you a receipt and GST tax invoice.

If money is debited but your membership is not activated, it is matched automatically or refunded. Contact us if you are unsure.

Cancellation and refunds

You can ask for a full refund within 7 days of activation if no benefit has been used or reserved. After that, refunds are given only for a failure of service, decided by the hospital.

You can ask us to cancel your membership at any time from My account. Cancelling after the refund window ends the membership without a refund. See the Refund Policy for details.

Misuse and suspension

The hospital may suspend or end a membership that is shared with people not named on it or otherwise misused. Ending a membership for misuse needs the Owner’s approval and is recorded.

Using this website

Information on this website is general and is not medical advice. Appointment times depend on doctor availability.

You are responsible for keeping your email account secure, as sign-in codes are sent there.

Changes to these terms and contact

We may update these terms; the version you accepted at purchase continues to apply to your membership term. Questions: contact the hospital using the details on the Contact page.